ORDERS
How do presales work?
During a presale we offer a discounted price for our new collections prior to their release. Items bought during a presale will ship after the collection has been officially released.
Can I change or cancel my order?
Please contact us immediately if you need to make any changes to your order. Once your package has shipped, we can't make any further changes.
How can I track my order?
Once your order has shipped, you will receive tracking information via email. If you haven't received an email, please contact us and we will resend you the tracking information.
What should I do if my tracking number is not working?
New tracking numbers usually take about 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, contact us and we'll help ensure you get your package.
Will I receive a confirmation email after placing an order?
If the confirmation email cannot be found in your inbox or spam folder, please contact us with the full name, address, and email address you used to place your order and we will send you a new confirmation email.
SHIPPING
When will you ship my order?
Orders are shipped within 1-3 business days of order placement Monday-Friday (excluding holidays.)
When will I receive my order?
Domestic shipping can take up to 7 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Will I need to pay taxes and duties if I'm ordering outside of the US?
The total price includes potential charges for customs, duties and tariffs for most countries. You will see more detailed information regarding taxes and duties at checkout.
Do you ship internationally?
We ship to all valid international addresses or PO Boxes. For international orders, shipping rates will be provided at checkout. The total price includes potential charges for customs, duties and tariffs for most countries. You will see more detailed information regarding taxes and duties at checkout. Our support team is happy to address any questions you have.
Delays?
We strive to deliver your order promptly, but unforeseen circumstances may cause delays.
If there's a significant delay, we will notify you via email.
Returns Due to Shipping Issues?
If your order is returned to us due to an incorrect address or delivery failure, we will contact you for an alternative address.
Additional shipping charges may apply for reshipment.
PAYMENTS
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we also have plans to accept PayPal in near future for your convenience.
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We do not store any of your payment information.
I'm having trouble with my payment. What should I do?
If you're experiencing issues with payment, please ensure that your card details are entered correctly, including the billing address. If the problem persists, contact your bank or reach out to our customer service team for further assistance.
MISCELLANEOUS
How do I determine my ring size?
For accurate sizing, consult our comprehensive size guide here . Sizes may vary per product, so it's crucial to review the specific sizing details provided. If you require further assistance or have questions, our customer support team is available to assist you.
Are the product images accurate representations of the items?
Yes, we strive to provide accurate and high-quality images of our products. However, please note that colors may vary slightly due to differences in monitor settings. If you have any specific questions about a product, feel free to contact our customer support team.
Can I use promo codes on all products?
Each promo code has its own specific terms. Most promo codes can only be used once per customer.
Belossi reserves the right to terminate any promo code at its own discretion.
RETURNS & REFUNDS
Do you offer refunds?
Yes, we offer full and partial refunds.
How much can I get refunded?
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within a month after the purchase is made.
Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
